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SHIPPING & DELIVERY POLICY

Effective Date: 30th June 2026

Thank you for shopping with Dash-drop.me.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website. It should be read alongside our Terms & Conditions, Returns & Refund Policy and Privacy Policy.

By placing an order through Dash-drop.me, you agree to this Shipping & Delivery Policy.

1. About Us

Dash-drop.me is the trading name of Dreamer, Maker, Taker Ltd, a company registered in England and Wales.

Company Number: 15365588

Registered Office: 372a Tonbridge Road, Maidstone, England, ME16 8TT

Customer Support: contact@dash-drop.me

Throughout this policy, "Dash-drop.me", "we", "our" and "us" refer to Dreamer, Maker, Taker Ltd.

2. Delivery Area

We currently deliver within Greece only.

At this time we do not offer international shipping.

If we begin shipping to additional countries in the future, this policy will be updated accordingly.

3. Order Processing

Orders are processed during our normal business hours, Monday to Sunday (including public holidays).

Most orders are prepared and dispatched within 1–2 business days after payment has been successfully received.

Orders placed after business hours, on weekends or on public holidays will be processed on the next business day.

During busy periods, promotional campaigns or holiday seasons, processing may take slightly longer than usual.

4. Same-Day Local Delivery

We offer same-day local delivery for selected areas.

To qualify:

  • the order must be placed before 2:00 p.m.
  • the delivery address must be within our same-day delivery zone
  • the products must be immediately available in stock

Same-day deliveries are carried out by our local delivery team.

If same-day delivery is unavailable for any reason, we will contact you to arrange the next available delivery date.

Same-day delivery availability may be limited during periods of high demand or severe weather conditions.

 

5. Standard Delivery

Orders outside our local delivery area are dispatched using our trusted delivery partners:

  • Box Now Lockers
  • ACS Courier

The available delivery methods will be displayed during checkout depending on your delivery address.

Estimated delivery times are:

  • Mainland Greece: 1–3 business days
  • Greek Islands: 2–5 business days

Delivery estimates are provided for guidance only and are not guaranteed.

6. Shipping Charges

Shipping costs are calculated during checkout.

The applicable shipping fee will be displayed before payment is completed.

We reserve the right to amend shipping charges at any time, but any changes will not affect orders that have already been placed.

7. Free Shipping

We offer free standard delivery on orders of €50 or more.

The free shipping threshold is calculated after any discounts or promotional codes have been applied.

Free shipping promotions may be changed or withdrawn without prior notice.

8. Payment Before Dispatch

All orders must be paid in full before they are dispatched.

We currently do not offer Cash on Delivery (COD).

Payments are processed securely through Shopify's payment platform using the payment methods available during checkout.

9. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email.

When your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please check your spam or junk folder if you do not receive these emails.

10. Tracking Your Order

Orders shipped via ACS Courier or Box Now include tracking where available.

Tracking information will be sent to the email address provided during checkout.

Please allow a short period for tracking information to become active after dispatch.

11. Box Now Locker Deliveries

Customers selecting Box Now Locker delivery are responsible for collecting their parcel within the collection period specified by Box Now.

If a parcel is not collected within the required timeframe, it may be returned to us.

If a returned parcel needs to be shipped again, additional shipping charges may apply.

Please ensure your mobile phone number and email address are correct to receive collection notifications.

12. ACS Courier Deliveries

ACS Courier will attempt delivery to the address provided during checkout.

If delivery cannot be completed, ACS may:

  • attempt redelivery;
  • leave collection instructions;
  • hold the parcel at a local ACS branch.

Customers are responsible for following any instructions provided by ACS to receive their parcel.

13. Delivery Delays

While we always aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our reasonable control.

Examples include:

  • severe weather;
  • transport disruption;
  • strikes;
  • public holidays;
  • customs or regulatory inspections;
  • courier network delays;
  • technical failures.

We are not liable for delays caused by these circumstances, but we will make reasonable efforts to keep customers informed.

14. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

If an incorrect delivery address is provided, please contact us immediately.

If your order has not yet been dispatched, we will do our best to update the delivery details.

Once an order has been dispatched, we may be unable to change the delivery address.

Additional shipping charges may apply if a parcel is returned because of incorrect delivery information.

15. Failed Deliveries

If delivery cannot be completed because:

  • nobody is available to receive the parcel (where signature delivery applies);
  • the address is incorrect;
  • the parcel is refused;
  • the parcel is not collected from a Box Now locker or ACS collection point;

the parcel may be returned to us.

Additional delivery charges may apply before the order can be dispatched again.

16. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will investigate with the relevant courier.

Where appropriate, we may arrange:

  • a replacement shipment;
  • or a refund,

in accordance with applicable consumer protection laws.

17. Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Where possible, please include:

  • photographs of the parcel;
  • photographs of the damaged goods;
  • your order number.

This helps us investigate the issue promptly and resolve it as quickly as possible.

Nothing in this policy affects your statutory consumer rights.

18. Split Shipments

Occasionally, items within the same order may be dispatched separately.

This may occur due to stock availability or packaging requirements.

Customers will not be charged additional shipping costs for split shipments where we choose to dispatch items separately.

19. Delivery Inspection

We recommend inspecting your order as soon as reasonably possible after delivery.

If any item is missing, damaged or incorrect, please contact us promptly so that we can assist.

20. Transfer of Risk

Responsibility for the goods passes to you when they are delivered to the address you provided or collected from your selected Box Now locker.

Ownership of the goods remains with Dreamer, Maker, Taker Ltd until full payment has been received.

21. Force Majeure

We shall not be liable for delays or failures to perform our delivery obligations where such delays result from circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, industrial action, cyber incidents, or failures affecting our courier partners.

22. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page together with the revised effective date.

23. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Dash-drop.me

Trading name of Dreamer, Maker, Taker Ltd

Email: contact@dash-drop.me

We aim to respond to customer enquiries as quickly as possible during normal business hours.